Eshteky is a digital complaint sharing platform that allows customers to articulate negative experiences with a product, brand or service and allows businesses to address those concerns through a structured communication manner
Customers provide a star rating—from one to five—on how their concerns have been addressed by the businesses they had a negative experience with, helping businesses turn complaints into compliments and frowns to smiles!
Eshteky features:
Submit a complaint
• Write a complaint and support it with attaching photos or documents
• Add company if the business in review is not on eshteky database
Browse Companies
• Look up companies and their reviews, including response rate to complaints
• Filter company specific complaints by resolved, replied or posted
• Find highly-rated businesses across different industries based on consumer experience
Browse Complaints
• Browse the app for any complaints based on keywords, title or company
• Filter complaints based on resolution status, language and time window
Engage with users
• Follow, unfollow, vote up and comment on other users’ complaints
• Share your, or other users’ complaints, on other social platforms easily from eshteky
Compare brands
• Confused on what business you want to engage with? - Compare between two brands to make a more informed purchasing decision
• Comparisons include complaint numbers, resolved complaints percentages and other information that might help you make a more solid purchasing decision
Dashboard Access
• Have all your engagements, complaints status updates, complaints submitted, all in one place
Eshteky, revolutionizing the consumer experience journey, together, one complaint at a time. Our aim is to let consumers voice be heard and businesses a chance to make things better.